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The interim demonstrated immediately his strong leadership skills, the ability to build excellent stakeholder relationships and gain the trust of the team quickly. | The interim worked closely with the CEO on the strategic direction and continued to build the capability within the distribution team. | The interim was able to introduce sales management and service delivery disciplines. |
The Client
An Australian-based, industry super fund, with a trusted brand & presence in the agriculture / natural resources sector. They briefed us on a requirement for an Interim General Manager Member Growth & Proposition due to the retirement of the incumbent. Watermark were retained to undertake the Interim placement for this role, while the super fund considered their needs for the ongoing permanent role.
The Brief
The client required an experienced financial services executive who demonstrated strong values alignment with their purpose for being i.e. making a difference to the lives of their members. Given the massive regulatory and structural change occurring in the sector, demonstrated B2C experience and proven ability to drive innovation in member experience and engagement, were critical. A seasoned leader who could nurture the team, evolve the performance edge of the distribution team, and continue to build trusted relationships with regulators and industry partners.
The Solution
Watermark identified a shortlist of proven, immediately available General Manager candidates who had a strong track record in this skill set. We placed the preferred Interim General Manager Member Growth & Proposition, and he undertook a 6-month assignment.
The Interim’s Contribution
The Interim General Manager Member Growth & Proposition was able to ‘hit the ground running’ as he had held other very similar roles in superannuation & wealth management organisations. He was able to demonstrate immediately his strong leadership skills, the ability to build excellent stakeholder relationships and gain the trust of the team quickly. He worked closely with the CEO on the strategic direction and continued to build the capability within the distribution team. He was able to introduce sales management and service delivery disciplines, identify areas of uplift required across the business and develop a well-articulated roadmap to execute his vision.
Client Testimonial:
I wanted to quickly thank Watermark for recommending and placing an Interim General Manager Member Growth & Proposition. He has made a very positive impact in many areas of our organisation; exactly what we needed during this exciting transition in the sector”.
- CEO, Industry Super Fund
Donna Burr
Partner - Interim Executive, Watermark Search International
donna.burr@watermarksearch.com.au